Frequently Asked Questions
FAQ'S regarding ORDERS
Please feel free to contact us with questions or feedback. We are here to help.
Customer Service Hours
9:00 am - 5:00 pm PST, Monday - Friday
When will my order ship?
Once payment is received, your order will be processed and shipped out in the order that it is received. Most orders ship within 2-9 business days.
How much will it cost to ship my order?
Orders over $89 ship free (Only U.S. Continental UPS Ground). Orders up to $89 are charged $7 shipping fee. No handling fees.
What payment methods do you accept?
We accept all major Credit Cards (American Express, Discover, Visa, Mastercard), PayPal (PayPal Confirmed addresses only), company checks, Money orders and Wire Transfers. Payment upon Shipment Confirmation and Net 10-90 Day Accounts are available to established Retailers (with Letter of Credit, Established Company History and/or total order history of $600 or more).
Do I have to pay sales tax?
Unless you have a State Tax Resale Permit on file with Tyler Cody Designs, items are still subject to tax. If you plan on reselling any of our items under a Wholesale Account, please contact us so we can upgrade you to the Business Membership (for Retailers) and record your valid State Tax Resale Certificate/Seller's Permit.
How do I make changes to my order?
Please contact us via email and "Change my order" in the subject line.
When will my credit card be charged?
Your card is charged for items available at the time order is shipped.
Any back-ordered items are not charged until shipped.
Where can I find my package invoice?
The invoice is shipped in the package with the ordered items.
Where can you ship orders?
We ship anywhere in the U.S. and Worldwide.
How do I use promotion code?
If you have any promotion code, please write the promotion code in comment section of your order.
Do you sell to the public online?
No, our website ordering system is for wholesalers only.
How do I see the prices?
If you are the owner/buyer for a retail business with a physical location and valid State Tax Resale Permit, you can register for an online wholesale account to access prices on our website.
Do you offer DROP SHIPPING?
We only offer DROP SHIPPING to established Retailers with a total order history of $300 or more.
Do you have a catalog?
At this time we do not offer a print catalog, however we do update our Product Line Sheets often so those can be used in place of a catalog.
We are able to keep our prices the lowest in the Handmade Wholesale Jewelry industry by reducing costs such as printed catalogs, cart checkout systems (we use PayPal, lower costs), self-designed website, and many other efficient methods that will not greatly affect your wholesale experience.
Do you accept International Orders?
We welcome all international customers. We encourage all international customers to make payment via PayPal or wire transfer, such as western union. We ship anywhere in the U.S. and Worldwide, with postage paid for by the Buyer.
How long does it take to process a return?
Once your return package is received, it can take up to 7 business days to file the necessary paperwork and issue a refund.
How do I return an item & what is your return policy?
We have a completely comprehensive guarantee and return policy. Any item you are unhappy with, is faulty or does not meet your expectations may be returned within 7 days of receiving the item. Item must be in originally packaging, in new/unworn condition. Please contact us for a Return Authorization code and/or complete the return form included in your invoice indicating if you would like a refund, credit or exchange.
In general, all sales are considered final. All claims, including non-defective item returns, must be made within seven (7) days of receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization. Any returns or credits will NOT be issued without a RA number. All Returns will be authorized or declined within 15 days of the receipt of merchandise. A restocking fee of 15% of the value of the merchandise may be imposed on non-defective returns.
SPECIAL/CUSTOM ORDERS ARE FINAL, No RETURNS, No EXCHANGES.
I received the incorrect item. What should I do now?
Please contact us via email and note "Received Incorrect Item" in the subject line.
Can I use the product images?
Only the products that you have ordered/purchased.
What is the Exchange Guarantee for Business Members?
Items that do not sell within 18-months of the shipment confirmation date may be exchanged for different* items of equal or lesser value.
**Items will not be received for a refund. This applies to all items/orders.